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Advisory Centers

Government Institutions

Immigration Information Center

 The Tokyo Regional Immigration Bureau offers advice and information about immigration and visas for Japan.

  • Languages: English, Spanish, Chinese, Korean, etc.
  • Hours: Monday through Friday, 8:30 a.m. to 5:15 p.m.
  • Closed: National holidays and during the year-end/New Year holidays (December 29 through January 3)
  • Address: 5-30 Konan 5-chome, Minato-ku
  • Tel: 0570-013904, 03-5796-7112 (IP and PHS phones, or overseas)

Human Rights Counseling Center for Foreigners

 The Tokyo Legal Affairs Bureau offers counseling concerning the infringement of human rights.

  • Languages: English, Chinese, Korean, Tagalog, Portuguese and Vietnamese.
  • Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
  • Tel: 0570-090911

Tokyo Regional Taxation Bureau―TAXANSER

 Consultation concerning questions on the national tax (“shotoku zei” income tax) is available for foreign residents in Japan.

Tokyo Metropolitan Foreign Residents’Advisory Center

 Consultation services are available concerning various matters in everyday life, such as immigration, marriage, citizenship, and employment.

  • Languages: English, Chinese and Korean.
  • Hours: Consultation in English is offered Monday through Friday, in Chinese on Tuesdays and Fridays, in Korean on Wednesdays (however, the center is closed on national holidays), 9:30 a.m. to 12 noon and 1:00 to 5:00 p.m.
  • Tel: English 03-5320-7744, Chinese 03-5320-7766, Korean 03-5320-7700

Tokyo Metropolitan Police Department Foreign Residents’ Telephone Consultation

 Consultation is available for incidents and concerns, problems with violence, forced labor and prostitution as well as information on shelters.

  • Languages: English, Chinese (Mandarin and Cantonese), Korean, Russian, Thai, Tagalog, Spanish, Persian, Urdu and Vietnamese.
  • Hours: Monday through Friday, except Saturday, Sunday, and national holidays, 8:30 a.m. to 5:15 p.m.
  • Tel: 03-3503-8484

Tokyo Employment Service Center for Foreigners

 Information, vocational consultation and job placement service are available for foreigners at organizations of the Ministry of Health, Labour and Welfare.

Tokyo Metropolitan Labor Advisory Service Center for Foreign Workers

 This office offers consultation and mediation services, advice concerning labor-related laws and hiring practices in Japan as well as employment information. Reservations are required for consultations in person.

Tokyo Metropolitan Labor Consultation Center

  • Address: 10-3, Iidabashi 3-chome, Chiyoda-ku Tokyo Shigoto Center 9F
  • Languages and Hours: English (Weekdays), Chinese (Tuesdays, Wednesdays and Thursdays), 2:00 to 4:00 p.m.
  • Tel: 03-3265-6110

Tokyo Metropolitan Labor Consultation Center Kokubunji Branch

  • Address: 22-10, Minamicho 3-chome, Kokubunji
  • Languages and Hours: English (Thursdays), 2:00 to 4:00 p.m.
  • Tel: 042-321-6110

 Consultation is also available in Korean, Spanish, Portuguese, Thai and Vietnamese if an appointment is made in advance.

Japan Post Customer Service Consultation Center

 Inquiries concerning postal services are handled in English.

  • Tel: 0570-046-111

Driver’s License Telephone Service

 Information is available in English on converting your foreign driver’s license into a Japanese one and on renewal of a Japanese license.

  • Tel: 03-5463-6000 (recorded message) or 042-334-6000

Groups and Private Organizations

Lawyers Association Shinjuku Legal Counseling Center Foreign Resident Consultation

 Legal consultation is available concerning visa status of residence and general civil affairs; English, Chinese and Spanish interpreters are available.

  • Hours: Mondays, Tuesdays and Fridays, 1:00 to 4:00 p.m.; Wednesdays, 10:00 a.m. to 12 noon
  • Address: NSO Bldg. 5F, 1-22 Shinjuku 3-chome, Shinjuku-ku
  • Tel: 03-5312-5850 (on a reservation basis only)
  • Fee: ¥5,000 for 30 minutes (tax not included), and ¥2,500 for each additional 15 minutes (tax not included).

Japan National Tourism Organization (JNTO)

 Consultation is offered concerning tourism and traveling at Tourist Information Center.

  • Tel: 03-3201-3331

JR East Infoline

 General information on transportation, from schedules and fares to various types of JR East services, is offered.

  • Languages: English, Chinese and Korean.
  • Hours: Daily excluding the year-end/New Year holidays, 10:00 a.m. to 6:00 p.m.
  • Tel: 050-2016-1603

NTT East Information

 Inquiries concerning NTT telephones are handled.

  • Language: English, Spanish, Portuguese, Chinese, and French
  • Hours: Monday through Friday (except on national holidays and during the year-end/New Year holidays), 9:00 a.m. to 5:00 p.m.
  • Tel: 0120-364-463

Tokyo English Life Line

 Consultation is available for general everyday problems.

  • Language: English
  • Hours: Daily, 9:00 a.m. to 11:00 p.m.
  • Tel: 03-5774-0992

Japan Helpline

 Consultation is available for general everyday problems.

  • Tel: 0120-46-1997

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